SHauna Anderson

801-541-0340  / Shauna.anderson2012@aol.com / Sandy, Utah 84092

Summary:

Outstanding analytical and organizations skill with knowledge of all office procedures. Administrative Assistant and Receptionist for 8+ executives. Experienced Human Resource Lead. Knowledge of all Microsoft suites and experience in Oracle, Sharps, ADP Payforce, Intuitive ERP and Kronos.

Skills Profile:

-     9 years of Administrative Assistance

-     Possess strong leadership and problem solving skills

-     Outstanding organizational skills and a fast learner.

-     4 years of payroll for big box retail

-     23+ years Customer Service

-     Strong verbal and written communication / data entry skills

-     Great attention to detail and strong analytical skills.

-     Human Resource Team Leader

Employment History:

HR Assistant

9/17/2012 — 1/4/2013

Paradise Staffing (Headwaters Inc.)

-     Responsible for all aspects of benefits open enrollment. Responsible for keying all aspects of new hire paperwork, updating employee files, entering STD/LOA, keying pay increases and drug screens. Entering terminations, complete unemployment requests and denials, completing wage requests and court orders.

Senior Customer Service Specialist

7 years

Integra Pain Management

-     Responsible for proper documentations and prompt implementation of all orders received via fax, phone, or email. Implemented auto ship system for customer convenience and worked directly with distributors, sales reps and direct facilities. Spearheaded movement of dead and slow inventory while partnering with operations and productions ensuring FDA and QA regulations were met. Inventory knowledge, Intuitive ERP system. Office Manager, responsible to all office supply inventory and ordering. Established new customer accounts and issued service agreement.

Human Resource Team Leader /Clerical Team Supervisor

9 ½ years

Super Target (2001-2005)

-     Responsible for all aspects of HR - hiring, interviewing, terminations, training, background screening, pay increases,  unemployment and processing all team paperwork (LOA, STD, transfers, reviews, benefits, PTO, court orders and drug screens). Administrative Assistant for all store executives.  Responsible for all aspects of Payroll (Kronos) and scheduling for more than 300 Team Members.  Support or team members regarding benefits, payroll information, policies and procedures, company and departments information, state and federal employment laws HIPAA. Accounts payable, expenses, inventory control, grants/donations. Volunteer Captain and events coordinator as well as caterer. Multi line phone operator, succession planning, yearly team member surveys and retention planning. Helped organize and participated with three mass hires for new stores. Support help for other stores as needed.

Customer Service Manager / Support Team Captain

Super Target 1996-2001

-     Assisted in hiring and training 800 + team members for new store opening and ongoing needs. POS setup and install. Managed 125+ cashiers daily as well as customer service desk. Cash office – handled skims, over and shortages, daily close outs and deposit. Responsible for coaching and corrective action, reviews, scheduling, mentoring and team support. Support help for new Super Target stores in Florida, Alabama, Texas and Utah. Traveled and trained peers and executives on new store opening for 8 stores. 

Education:

Salt Lake Community College – 1990 to 1991.

Alta High School – Sandy, UT   - Graduated